Terms and Conditions
Man with Van Mitcham Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Mitcham provides man and van, removals, collection, delivery and related services. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 Client means the individual or business booking or using our services.
1.2 We, us, our means Man with Van Mitcham.
1.3 Services means any transport, removals, man and van, collection, delivery, loading, unloading, packing, or related services we agree to provide.
1.4 Goods means the items, belongings, furniture, equipment or materials that we agree to move, transport or handle.
1.5 Booking means a confirmed request for our services for a specified date, time, service type and location.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, including collection and delivery of items, home and office moves, and transport of goods within our normal operating area.
2.2 We reserve the right to refuse to move any item that, in our reasonable opinion, is unsafe, illegal, excessively heavy, inadequately packed, or likely to cause damage to our vehicle or other goods.
2.3 Our services do not include disconnection or reconnection of appliances, dismantling or reassembly of complex furniture or equipment, or specialist lifting unless expressly agreed in advance as part of the booking.
3. Booking Process
3.1 Bookings must be made in advance and are subject to availability. A booking is only confirmed when we have accepted the details and provided written or verbal confirmation.
3.2 At the time of booking, you must provide accurate information, including collection and delivery addresses, access details, property type, number of floors, whether there is a lift, the size and nature of the goods, and any items requiring special handling.
3.3 Quotes are based on the information you provide. If the information is incomplete or inaccurate, we may adjust the price, apply additional charges, or, in extreme cases, decline to complete the job.
3.4 You are responsible for ensuring that suitable parking is available for our vehicle at both collection and delivery locations, and for obtaining any necessary permits or permissions. Waiting time or additional walking distance may result in extra charges.
3.5 We may request a deposit or part payment to secure your booking. Where a deposit is required, your booking is not confirmed until the deposit has been received.
4. Pricing and Payments
4.1 Prices may be quoted as an hourly rate, a fixed price, or a combination of both, depending on the nature of the service. All pricing details will be confirmed at the time of booking.
4.2 Hourly rate jobs are charged from the time our vehicle arrives at the first address or the scheduled start time, whichever is later, until completion at the final address, including loading, unloading and any travel between addresses.
4.3 Fixed price jobs are based on the agreed scope of work. Changes to the scope, additional stops, delays caused by access issues or waiting time may result in additional charges.
4.4 Unless otherwise agreed in writing, payment is due on completion of the job on the same day. We may accept cash or other agreed payment methods. We reserve the right to refuse to unload goods until full payment has been received.
4.5 For business clients or larger moves, we may issue invoices with specified payment terms. Late payment may incur interest and administrative charges as permitted by applicable law.
4.6 All charges are exclusive of any applicable taxes unless stated otherwise. Where taxes are applicable, they will be added to the price at the prevailing rate.
5. Cancellations and Amendments
5.1 If you need to cancel or amend your booking, you must notify us as soon as possible.
5.2 Cancellations made more than 48 hours before the scheduled start time will usually not incur a cancellation fee, although any non-refundable costs we have incurred on your behalf may be charged.
5.3 Cancellations made within 48 hours of the scheduled start time may incur a cancellation fee of up to 50 percent of the quoted price to cover loss of booking and allocated resources.
5.4 Cancellations made within 24 hours of the scheduled start time, or failure to be present at the agreed time and address, may incur a cancellation fee of up to 100 percent of the quoted price.
5.5 If you wish to change the date, time or scope of the booking, this will be subject to availability and may affect the price. We will inform you of any revised charge before confirming any amendments.
5.6 We reserve the right to cancel or postpone a booking in circumstances beyond our reasonable control, including but not limited to severe weather, vehicle breakdown, accident, illness, or other events of force majeure. In such cases we will seek to reschedule the service at a mutually convenient time, and our liability will be limited to any deposit or advance payment made for the affected booking.
6. Client Responsibilities
6.1 You must ensure that all goods are properly packed, secured and ready for transport before our team arrives, unless we have expressly agreed to provide packing services.
6.2 Fragile or valuable items must be clearly marked and brought to our attention. We are not responsible for damage to items that were not properly packed or identified as fragile.
6.3 You must be present, or ensure a responsible adult representative is present, at both collection and delivery points to provide access, instructions and confirmation of work carried out.
6.4 You are responsible for protecting floors, carpets, walls and fixtures at your property unless you have requested and we have agreed to provide specific protective measures. We will take reasonable care but cannot be liable for wear and tear or minor scuffs consistent with normal moving activities.
6.5 You must ensure that goods do not include prohibited items such as illegal substances, stolen goods, flammable or explosive materials, hazardous chemicals, or perishable food unless expressly agreed and adequately prepared.
7. Our Responsibilities and Liability
7.1 We will exercise reasonable skill and care in providing our services and handling your goods.
7.2 Our liability for loss of or damage to goods is limited to the reasonable cost of repair or replacement up to a maximum amount per job, as notified to you at the time of booking or otherwise made available in our insurance or liability information.
7.3 We are not liable for:
a. Loss or damage arising from your failure to pack items properly or to prepare appliances or equipment safely for transport.
b. Loss or damage to items of a fragile or inherently weak nature, including glass, china, art, or electronics, unless properly packed and clearly identified in advance.
c. Loss or damage arising from your instructions or lack of instructions.
d. Indirect or consequential loss, including loss of profit, income, business or opportunity.
7.4 Any damage to property or goods must be reported to us in writing as soon as reasonably practicable and in any event within 48 hours of completion of the job. We may require evidence, photographs, and an opportunity to inspect the damage.
7.5 Where we agree to move self-assembled furniture, flat-pack units or items not designed to be moved intact, we will not be liable for damage arising from the inherent weakness of such items.
7.6 We will not be responsible for delays or failure to perform our services due to circumstances beyond our reasonable control, including traffic, road closures, weather and other events of force majeure.
8. Insurance
8.1 We may hold insurance appropriate to our operations. The scope and limits of any insurance cover do not extend our liability beyond that set out in these Terms and Conditions.
8.2 If you require additional cover for particularly high value items, you are responsible for arranging your own separate insurance, unless otherwise agreed in writing.
9. Access, Parking and Delays
9.1 You must ensure that our vehicle can safely and legally park close to the property at both collection and delivery points. Any parking charges, fines or penalties incurred due to inadequate arrangements may be charged to you.
9.2 You must inform us in advance of any access restrictions, narrow roads, low bridges, internal or external stairs, or other factors that may affect the service.
9.3 Waiting time and delays not caused by us, including keys not being available, properties not being ready, or third party delays, may be charged at our standard hourly rate.
10. Waste Regulations and Disposal
10.1 We operate in accordance with applicable waste and environmental regulations. We are not a general waste disposal company and will only remove waste or unwanted items where this has been agreed as part of the booking.
10.2 Any clearance or disposal service will be carried out in compliance with relevant waste handling requirements. We will not remove hazardous waste, clinical waste, asbestos, or any materials that we are not licensed or equipped to handle.
10.3 You are responsible for accurately describing any items for disposal. If items are found to be hazardous, contaminated or not as described, we may refuse to remove them and may apply additional charges for time and any necessary safety measures.
10.4 We encourage reuse and recycling where practical. Where possible, items suitable for reuse may be taken to appropriate facilities or charities, subject to prior agreement.
11. Prohibited and Restricted Items
11.1 We reserve the right not to move certain items, including but not limited to cash, securities, jewellery, precious metals, valuable documents, firearms, explosives, flammable liquids, gas cylinders, live animals, plants, or perishable goods, unless specifically agreed in writing.
11.2 If we discover prohibited items during the course of a job, we may halt the work until the items are removed by you. Any resulting delay may incur additional charges.
12. Complaints and Disputes
12.1 If you are unhappy with our services, you should contact us as soon as possible with full details of your complaint.
12.2 We will investigate complaints and aim to respond within a reasonable timeframe. You agree to cooperate with any reasonable requests for information or evidence.
12.3 Where a dispute cannot be resolved directly, either party may pursue any legal remedies available under the governing law.
13. Privacy and Data
13.1 We collect and process personal data necessary for providing our services, such as names, addresses and contact details.
13.2 We will use your information only for administering bookings, providing services, handling payments and managing any queries or disputes, in accordance with applicable data protection laws.
13.3 We will not sell your personal data to third parties. We may share it only with trusted service providers where necessary to deliver our services or comply with legal obligations.
14. Amendments to Terms
14.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking.
14.2 Any material changes will be made available on request or notified as appropriate. Continued use of our services after changes take effect will constitute acceptance of the updated terms.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute arising out of or in connection with them, or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any disputes or claims arising from or relating to these Terms and Conditions or our services.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
17. Entire Agreement
17.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us in relation to the services we provide.
17.2 No verbal statements or representations shall alter or override these Terms and Conditions unless confirmed by us in writing.
