Terms and Conditions for Man With Van Mitcham
These Terms and Conditions set out the basis on which Man With Van Mitcham provides moving, collection, delivery, loading, unloading, and related transport services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, together with any written quotation, booking confirmation, or agreed service note. These terms are intended to create clear expectations for both parties and to reduce the risk of misunderstandings before, during, and after the service.
In these terms, “we”, “us”, and “our” refer to the service provider operating as Man With Van Mitcham, and “you” or “customer” refers to the person, company, or organisation booking the service. The word “services” includes any van hire with driver, man and van support, furniture moving, item delivery, disposal support, and any agreed handling or carrying assistance. These terms apply whether the booking is made online, by telephone, by email, or through any other accepted method.
If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force. We may update these terms from time to time, and the version in force at the time of booking will apply unless otherwise agreed in writing. Nothing in these terms affects your statutory rights under applicable UK law.
Booking process begins when you provide accurate details about the move or transport request, including the collection and delivery addresses, access conditions, item list, preferred dates, and any special requirements. A quotation may be based on the information supplied at the time of enquiry, and the final service may be adjusted if the actual job differs from the description. We may ask for photographs, inventory details, or further information before confirming availability or price.
A booking is only confirmed once we have accepted the job and, where required, received any deposit or advance payment. Confirmation may be given verbally or in writing, including by message or email. The customer is responsible for checking that all booking details are correct, including date, time, addresses, parking restrictions, stairs, lifts, item dimensions, and any need for extra labour or waiting time. If any information changes, you must notify us as soon as reasonably possible.
We reserve the right to refuse a booking where the job appears unsafe, unlawful, outside the scope of our service, or materially different from the original description. We may also decline work if access is impractical, if the load exceeds vehicle capacity, if the property conditions create unreasonable risk, or if the service would require handling prohibited goods. Any estimate of duration, mileage, or labour is given in good faith but is not a guarantee unless specifically stated as fixed in writing.
Payments must be made using the payment method agreed at the time of booking. Unless stated otherwise, payment is due on completion of the service and before unloading is completed, delivery is released, or the vehicle departs the final location. For certain bookings, we may request a deposit or full advance payment to secure the date. Any deposit may be non-refundable except where cancellation rights apply under these terms or where required by law.
Prices may be quoted on an hourly, fixed, or distance-based basis, and may include labour, fuel, travel, congestion, parking, or waiting time depending on the quotation. Additional charges may apply if the job takes longer than expected, if there are delays caused by the customer, or if extra services are requested on the day. Examples include carrying items beyond the agreed scope, additional stops, dismantling or reassembly, or handling unexpectedly heavy or awkward items.
The customer must ensure that payment is made in full and cleared funds. If a payment is declined, reversed, or not received, we may suspend or withhold completion of the service until the outstanding balance is settled. Any late payment may result in reasonable recovery costs, administrative charges, and statutory interest where permitted by law. We are not obliged to release goods, continue work, or complete delivery if payment conditions have not been met.
Cancellations and changes must be made as soon as possible. If you cancel a booking, we may retain part or all of any deposit depending on the timing of the cancellation, the nature of the work, and whether we have already reserved staff, vehicle time, or other resources. Where a cancellation occurs at short notice, including on the day of the service, we may charge a cancellation fee to cover loss of earnings and preparation costs.
If you wish to change the date, time, addresses, or job specification, we will try to accommodate the change, but this is subject to availability and may result in a revised price. Requoted services may be subject to extra charges where the new arrangement increases travel time, labour, or vehicle requirements. We are not liable for missed deadlines, rescheduled events, or consequential losses caused by customer-requested changes or delays in providing accurate information.
If we need to cancel or reschedule due to vehicle breakdown, severe weather, staff illness, safety concerns, legal restrictions, or circumstances beyond our reasonable control, we will notify you as soon as reasonably practicable and offer an alternative date or refund any prepaid amount for the cancelled portion of the service. Our liability for cancellation will be limited to the amount paid for the affected booking, except where otherwise required by law.
Performance of the service requires the customer to ensure safe and reasonable access to the collection and delivery locations. This includes arranging permits where needed, obtaining permission to enter premises, and making sure that pathways, stairwells, lifts, and parking areas are usable. If access is delayed or blocked, we may charge waiting time or additional labour. If the service cannot continue safely, we may stop work and charge for the time already spent.
The customer must pack items properly unless packing has been expressly included in the agreed service. We are not responsible for damage caused by poor packing, unstable stacking, missing protective materials, or hidden defects in furniture or appliances. Any items of particular value, sentimental importance, fragility, or risk should be declared before the booking is confirmed. Where goods are transported in their current condition, the customer accepts the normal risks associated with moving household or commercial property.
We may refuse to move items that are unsafe, illegal, hazardous, contaminated, or likely to cause injury or damage. This includes, without limitation, explosives, fireworks, gas cylinders, flammable liquids, corrosive substances, toxic materials, live animals, firearms, or any item prohibited by law or by our operating policies. 
If such items are discovered during the job, we may stop the service immediately and charge for time already incurred.
Liability is limited to direct loss or damage caused by our proven negligence, subject to the exclusions and limits set out in these terms. We will take reasonable care when handling goods, but we do not accept responsibility for loss or damage caused by events outside our control, including road accidents caused by third parties, adverse weather, traffic delays, mechanical failure not due to negligence, or instructions given by the customer against our advice.
We are not liable for indirect or consequential losses, including loss of profit, loss of business, missed appointments, missed rent deadlines, emotional distress, or any other incidental expense. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Where liability is established, our responsibility will generally be limited to repair, replacement, or a reasonable monetary amount reflecting the direct loss suffered.
Claims for damage, missing items, or other issues should be reported as soon as reasonably possible after the service. Where damage is alleged, you must allow us a fair opportunity to inspect the item, review the circumstances, and assess the claim. You should retain packaging, photographs, and any relevant evidence. Failure to notify us promptly may affect our ability to investigate, although it does not remove any rights that cannot be excluded by law.
Waste regulations apply where the service includes the removal, transport, or disposal of unwanted items. The customer is responsible for ensuring that all waste presented for collection is described accurately and lawfully. We only carry waste in compliance with relevant UK waste management requirements and may refuse any load that appears to include hazardous, restricted, or improperly sorted materials. The customer must not conceal prohibited waste among general household items.
Where we collect waste, the customer confirms that they have the right to dispose of the items and that the waste is not subject to special controls unless those have been disclosed in advance and expressly accepted by us. We may require details such as waste type, volume, origin, and any contamination risks before agreeing to the job. If the load contains items requiring specialist handling, disposal, or documentation, additional conditions and charges may apply, or the service may be declined entirely.
We do not accept responsibility for any penalty, enforcement action, or third-party claim arising from inaccurate waste descriptions, unlawful disposal instructions, or the customer’s failure to comply with relevant regulations. If we are asked to remove items that may be classed as controlled waste, the customer must cooperate with any lawful record-keeping, segregation, or handling requirements. 
We reserve the right to refuse collection where compliance cannot be assured.
Customer responsibilities include being present, or appointing an authorised representative, at the agreed times for collection and delivery. The representative must be able to make decisions on the customer’s behalf, confirm item lists, and approve any reasonable adjustments needed to complete the work. The customer is also responsible for ensuring that keys, access codes, parking permissions, and building restrictions are available when required.
The customer must remove or secure loose contents, disconnect appliances safely where required, and prepare the property for moving. Any items hidden in cupboards, drawers, or boxes should be declared if they are intended to travel with the load. We are not obliged to check every container unless the service specifically includes sorting or packing. If undeclared items increase weight, volume, or handling risk, we may revise the price or refuse the additional items.
Any instructions given to our staff must be lawful, clear, and reasonable. If a customer requests work that may damage property, breach site rules, or expose us to risk, we may refuse the instruction. Our staff are entitled to stop work where they believe a task is unsafe. Abuse, intimidation, or interference with our staff may result in immediate termination of the service without refund for any part already completed.
Force majeure means an event outside our reasonable control that prevents or delays performance, including extreme weather, fire, flood, accident, road closure, industrial action, government restrictions, civil unrest, and acts of God. If such an event occurs, we will take reasonable steps to minimise disruption, but we will not be liable for delay or failure caused by the event. The service may be postponed, adjusted, or cancelled where necessary for safety or legality.
Data and privacy are handled in accordance with applicable UK data protection law. We may use the information you provide to administer bookings, provide quotations, manage payments, handle claims, and maintain business records. We only process data necessary for these purposes and may retain records for legal, accounting, or insurance reasons. Personal data will not be sold and will only be shared where needed to perform the service or comply with legal obligations.
Complaints and disputes should be raised promptly so that we can review the matter. We aim to resolve reasonable complaints in good faith and on a practical basis. If a dispute cannot be settled informally, both parties should try to resolve it before starting formal proceedings. If any term is interpreted differently by a court or tribunal, the rest of the terms will continue to apply as far as permitted.
Governing law and jurisdiction: these Terms and Conditions are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also have rights under the law of your own jurisdiction where mandatory rules apply. Any dispute arising out of or in connection with the services or these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where another court must have jurisdiction by law.
By proceeding with a booking, you confirm that you have read, understood, and accepted these Terms and Conditions for Man With Van Mitcham. You also confirm that you are authorised to make the booking and that the information provided is accurate to the best of your knowledge. These terms form the entire agreement between the customer and the service provider in relation to the booked services, unless expressly varied in writing.
The parties agree that a fair and practical approach should be taken to any issue arising from the booking, including timing, access, or the condition of goods. If a matter is not covered by these terms, it should be interpreted in a way that is consistent with UK law, ordinary business practice, and the reasonable expectations of both parties.